A key element of building long-standing and profitable relationships with your customers is a good understanding of their unique preferences and historical interactions with your business.
By implementing a CRM solution you are able to share a single view of your customers across your entire organisation allowing your team members to be fully informed about customers’ unique preferences, previous transactions, overall value to your business, and new opportunities worth pursuing.
Email Marketing and Marketing Automation are truly powerful tools when coupled with customer insights and behavioural data from your CRM solution.
By integrating your Marketing Automation and CRM solutions, you are able to refine your campaign segmentation and build behavioural customer profiles, which allow you to execute nurture campaigns and reach your audience at the exact right moment in time.
Productivity & Collaboration
Equipping people with collaborative tools that are easy to use, easy to access, and work well together drives their productivity:
- Access to e-mail, documents, contacts, and calendars on almost any device at anytime from anywhere where there is internet connection
- Create, collaborate, and share large, hard-to-e-mail files in a password-protected portal with team members within or outside your organisation
- Connect with colleagues, partners, and customers with messaging
By adopting Cloud enabled services you can ensure your business apps can communicate with ease and business processes can work across the different functional areas within your organisation.
Use Cloud services like Microsoft Flow and PowerApps to automate your workflows or host your business data and custom apps in Azure for easy and secure access regardless where your team members are located.