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11 11, 2017

The “art” of CRM software selection

By |November 11th, 2017|Categories: Customer Engagement|Tags: , , , |

The changing role of IT departments Historically the CRM software selection process has been owned and driven by IT departments facilitated by input from functional leads within the business - however, this is rarely the case any longer! In fact, CRM has been one of the key enablers for cloud computing over recent years [...]